Best practice was standardized and captured to reuse in future.

Crucial management information breaks down in Excel

A business telecoms provider was managing the rollout of 2,500 high speed internet installations using Excel – and the programme was slipping.

No visibility, loss of client confidence

It had no visibility of what was happening, the issues or who was responsible. It had no effective way to track and report on progress to the client. There was also no consistent implementation process. The £15 million contract was close to being cancelled.

ATC deployed in 2 days flat

The ATC platform was deployed in just two days. It dramatically enhanced visibility of the rollout. The provider was able to take hold of the crisis situation, expose the problem areas and demonstrate to the client it was tackling them.

The results

The unified web-based approach delivered the project and restored client confidence:

• Project delivered on time and in budget.
• Demonstrable visibility and control.
• Unity of approach to implementation – best practice was standardized and captured to reuse in future.