Vendor management

The Vendor Management Tool enables IT to track and drive vendor performance across a range of disparate service agreements.

Service and project performance is very often at the mercy of outsourcing agreement, spanning geographies, technologies and cultures.

Managing this performance is essential. IT leaders tell us they need to:

• track performance across different countries, service providers, project and technology platforms
• view data as close to real time as possible – not weeks after the event
• derive meaningful trends from volumes of inconsistent data
• drill into specific areas to ‘shine a light’
• make comparisons across vendors and technologies

The Vendor Management Tool captures project and service performance in a consistent, timely way providing the ability to analyze and drill down into any combination of project, service, country & supplier.

What does this mean in practice?

• Stakeholders have up-to-the-moment information at their fingertips, whenever they need it
• IT leaders can access real-time, interactive reports with ability to compare, identify trends – and then drill-down to the detail, instantly
• There is consistent measurement of KPIs across all teams
• More value is driven from vendor reviews, service improvements and negotiations through scientific performance data
• Areas of best practice or exemplars are highlighted, as well as issues and risks